Operational Excellence
Improving store routines, brand standards, food safety, product consistency and action-plan completion across multi-site systems.
Khaled Zahran خالد زهران
Strategic Operations | Multi-Site QSR | Transformation
Building scalable restaurant systems that improve people, performance and profit.
I am Khaled Zahran, an operations and transformation leader with 18+ years in QSR across New Zealand, GCC, MENA, Turkey, Canada and Egypt. My work connects field execution, people capability, food safety, commercial performance and digital operations.
18+Years in QSR
14+Markets Supported
1800+Restaurants Exposure
140+NZ Franchise Stores
Executive Value
A practical operator who converts strategy into field rhythm, measurable execution and repeatable systems.
People & Franchise Capability
Coaching area managers, franchisees and store leaders through business reviews, diagnosis, training and disciplined follow-up.
Scalable Systems
Building operational tools, manuals, dashboards, routines and digital workflows that reduce variation and strengthen accountability.
Career Highlights
Progression from frontline operations to senior multi-market leadership across leading global restaurant brands.
2026 to Present
Brand Excellence Manager | Carl’s Jr. New Zealand
- Leads brand excellence, operating discipline and capability uplift across the New Zealand network.
- Builds practical digital operating systems, field routines and coaching frameworks to improve execution.
- Supports expansion readiness, guest experience, food safety and multi-site performance.
2024 to 2026
National Operations Specialist | Restaurant Brands New Zealand | Pizza Hut
- Supported franchise performance, brand standards and system-wide operational initiatives.
- Improved operational routines and action-plan completion through data-driven field follow-up.
- Collaborated with QA, marketing, brand and franchise teams on local and global projects.
2023 to 2024
Zonal Business Manager | Dunkin’ KSA
- Led 55+ units, warehouses, production lines, fleet, maintenance and regional leadership teams.
- Delivered savings, opened new units, improved customer feedback systems and strengthened regional execution.
2019 to 2023
Operations Support Manager | Yum! Pizza Hut META
- Led strategic initiatives across MENAPT and supported new market launches in Saudi Arabia, Turkey and Lebanon.
- Strengthened customer experience and operational standards through franchise capability building and data insights.
2017 to 2019
Training Manager | Tim Hortons GCC
- Established operating manuals, training, certification routines and food-safety capability across UAE operations.
KZ
Professional DNA
My strongest professional pattern is the combination of innovation and systems thinking: seeing what can be improved, building the structure to improve it, then taking people with me through execution.
InnovatorSystems ThinkerAchieverDisciplinedHighly AgilePeople BuilderWhat I Stand For
Simple operating principles that shape how I lead across brands and markets.
Take People With You
Build trust first, then raise capability, accountability and confidence.
One Extra Step
Results often come from the extra follow-up, the clearer standard, the stronger routine and the sharper coaching moment.
By the Book, But Better
Protect standards while continuously improving how teams understand and execute them.
“I don’t just operate stores. I build systems that help stores operate better, leaders grow faster, and teams execute with more confidence.”
Your experience matters.
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